SHIPPING & RETURNS
Currently Apex ships exclusively to the Netherlands, Germany, Belgium, France and Spain. In the future we aim to ship worldwide. We use PostNL for our services and therefore maintain their prices for shipping. We aim to have the package on the way at most in 3 business days. Our packages are officially meant to fit through your mailbox so no signing is required, note that some older houses may have mailboxes wherein the package does not fit.
Shipping rates are the ones maintained by PostNL:
Netherlands: 4,10 Euro
Belgium, Germany, France & Spain: 9,30 Euro
Return & Exchange Policy
You have up until 14 days to return your package from the moment your Apex package has been delivered to your home.
- Sent us an email to firstname.lastname@example.org or contact us via Facebook and/or Instagram.
- Send the details to us of your original order number, the product(s) you want to return and why and a new tracking number of your return package from PostNL or whichever postal service(does not have to be track&trace just a confirmation).
- Package can be returned to the following address: Amsterdamseweg 96, 1182 HG, Amstelveen
- The shipping fee for the return will be taken care of by us.
- Please save your confirmation of the package return from your postal service just in case.
We do not accept products that are:
- Worn or washed, we only expect products that have not been worn or washed.
- Products that are damaged, unless you have reached out to us and have already confirmed that it's ok to return.
- That are sent to us later than the 14 prescribed days (we start counting upon arrival of the goods at your home).
Do not hesitate to send us a message if anything is unclear! We do strive to improve our services as much as our products so please be open to us.