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SHIPPING & RETURNS

Shipping Policy

Currently, APEX ships worldwide through local services! We use PostNL for our services and therefore maintain their shipping prices. Upon entering your country, your package will be handed over to the national postal service of your location. Our aim is to have the package dispatched within 3 business days at most.

Delivery times to (in business days)

  • The Netherlands: 1-2 days after shipping

  • Europe: 2-5 days after shipping

  • Rest of the world: 5-12 days after shipping

Our packages are designed to fit through standard mailboxes, so no signature is required for delivery (in the Netherlands). Please note that some older houses may have mailboxes that cannot accommodate the package.

Shipping rates are the ones maintained by PostNL:

  • Netherlands: €4,10

  • Europe: €9,99

  • REGION 3*: €14,- (0.5kg) - €21(+0,5kg)

  • REST OF THE WORLD: €20,-

*REGION 3 CONSISTS OF USA, Russia, China, Japan, New Zealand, Canada, Brazil, Australia

PLEASE NOTE:

  1. Free shipping on orders over €60 is applicable only for European and Dutch orders. For Region 3, free shipping applies for orders over €100.

  2. We are not responsible for any additional costs incurred during importation into your country. VAT, import duties, and customs clearance fees are the buyer's responsibility to settle.

Return & Exchange Policy

UNLESS YOU HAVE DAMAGED PRODUCTS YOUR RETURNS WILL BE REFUNDED VIA STORE CREDIT IN THE FORM OF A GIFT CARD.

DISCOUNTED PRODUCTS CANNOT BE RETURNED AND ARE CONSIDERED FINAL SALE.

You have 14 days after the delivery date to return products.

RETURN ADDRESS

Amsterdamseweg 96, 1182 HG

Amstelveen, Noord-Holland, The Netherlands

PROCESS

  1. If products are damaged or defective you will have to report to us within 2 business days after the delivery date. Send your email to info@apex-wear.com with the order number and film or photos and a description of the damaged goods.

  2. Sent us an email to info@apex-wear.com or contact us via Facebook and/or Instagram.

  3. Send the details to us, your original order number, the product(s) you want to return, the reason and a new tracking number of your return package from PostNL or whichever postal service(does not have to be track&trace just a confirmation).

  4. Package can be returned to the following address: Amsterdamseweg 96, 1182 HG, Amstelveen

  5. No return label will be provided.

  6. The shipping fee will be reimbursed by us.

  7. Upon receiving the returned products it will take up until 7 business days to finalise the process. 

  8. Please save your confirmation of the package return from your postal service just in case.

WE DO NOT ACCEPT PRODUCTS THAT ARE

  • Worn or washed, we only expect products that have not been worn or washed.

  • Products that are damaged, unless you have reached out to us and have already confirmed that it's ok to return.

  • Products that do not have their own original packaging and tags.

  • That are sent to us later than the 14 prescribed days(after the delivery date).

RESERVED RIGHTS REGARDING RETURNS

APEX reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”

  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,

  • Potential fraudulent or criminal activity.

Similarly, APEX reserves the right to refuse service to any customer or entity, due to similar actions as noted above.

Non APEX items sent to our Distribution Center will be discarded upon receipt.

Do not hesitate to send us a message if anything is unclear! We do strive to improve our services as much as our products so please be open to us.

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